Terms of Service

Effective: January 1, 2026  ·  Last updated: July 7, 2026

These Terms of Service ("Terms") govern your use of the INGAVRA Voice AI phone receptionist service provided by AWTC Technology LLC ("INGAVRA," "we," "us," or "our"). By signing up for or using INGAVRA Voice, you ("Client," "you") agree to these Terms.

1. Service Description

INGAVRA Voice provides an AI-powered phone receptionist service that answers inbound calls, books appointments, handles frequently asked questions, transfers urgent calls, takes messages, and (on applicable plans) makes outbound calls. The service operates via a phone number assigned to or forwarded to your business.

2. Plans & Pricing

• Starter: $79/month, 500 minutes included, $0.15/min overage
• Pro: $199/month, 1,500 minutes included, $0.15/min overage
• Complete: $299/month, 1,500 inbound + 1,000 outbound included, $0.15/min inbound or $0.25/call outbound overage

All plans have $0 setup fee. Pricing is subject to change with 30 days' notice.

3. Free Trial

• A 7-day free trial is available on all plans before billing begins.
• No credit card is required to start the trial.
• After the trial, your selected plan's monthly billing begins automatically.
• You may cancel during the trial with no charge.

4. Billing & Payment

• Monthly fees are billed on the 1st of each month via Stripe (credit card or ACH).
• Overage charges are added to your next monthly invoice.
• Failed payments result in service suspension after 5 business days of notice.
• All fees are non-refundable except as required by law or as stated herein.

5. Term & Cancellation

• Service is month-to-month with no long-term contract.
• Cancel anytime with 30 days' written notice (email accepted).
• Upon cancellation, you'll be billed for the final partial month and any outstanding overages.
• All data (call recordings, transcripts, appointments) will be available for 30 days after cancellation, then permanently deleted.

6. Client Responsibilities

To enable INGAVRA Voice to serve your callers accurately, you agree to provide:

• Accurate business information (hours, services, pricing, FAQs)
• Timely updates when information changes
• Access to your calendar/scheduling system for appointment booking
• Transfer phone numbers for urgent call routing
• Insurance/provider lists (for healthcare clients)

INGAVRA Voice's accuracy depends on the information you provide. We are not responsible for incorrect bookings or responses caused by outdated or missing client data.

7. Acceptable Use

You agree not to use INGAVRA Voice to:

• Make unsolicited outbound calls without proper consent (TCPA violation)
• Harass, threaten, or defraud callers
• Process payments or financial transactions without explicit written authorization from INGAVRA Voice
• Misrepresent that calls are handled by humans when they are not
• Violate any applicable laws or regulations

8. Outbound Calling (Complete Plan)

• Outbound calls are made only to numbers you provide from your customer/patient lists.
• You represent and warrant that you have obtained proper consent to contact these individuals (per TCPA and applicable state laws).
• You are responsible for maintaining an accurate Do Not Call list and providing updated contact lists.
• INGAVRA Voice is not liable for TCPA violations resulting from client-provided lists that lack proper consent.

9. Service Level & Uptime

• Target uptime: 99.5% monthly (excluding scheduled maintenance).
• Scheduled maintenance windows: Sundays 2–4 AM client-local time, with 48 hours' notice.
• We are not liable for outages caused by third-party providers (Vapi, Twilio, Vonage, your phone carrier).
• Credits for downtime exceeding SLA: 5% of monthly fee per hour of unplanned downtime (capped at 25%).

10. Intellectual Property

• INGAVRA Voice software, voice models, system prompts, and infrastructure are owned by AWTC Technology LLC.
• Your business data, call recordings of your customers, and client-provided content remain your property.
• You grant INGAVRA Voice a limited license to use your data solely to provide and improve the service for you.

11. Limitation of Liability

To the maximum extent permitted by law:

• INGAVRA Voice's total liability is limited to fees paid in the 3 months preceding the claim.
• We are not liable for indirect, incidental, consequential, or punitive damages.
• We are not liable for lost revenue from missed calls during brief outages within SLA.
• We are not liable for caller dissatisfaction with AI interactions when transfer-to-human is configured and available.

12. Indemnification

You agree to indemnify and hold harmless AWTC Technology LLC from any claims, damages, or expenses arising from:

• Your violation of these Terms or applicable laws
• Inaccurate information provided to INGAVRA Voice
• TCPA violations from outbound calls to improperly consented contacts
• Disputes with your customers or patients regarding AI-handled calls

13. HIPAA (Healthcare Clients)

• For healthcare clients, a separate Business Associate Agreement (BAA) governs PHI handling.
• The BAA takes precedence over these Terms where they conflict regarding PHI.
• Request a BAA by emailing [email protected].

14. Dispute Resolution

• Informal resolution: Contact us at [email protected] before filing any claim.
• Formal disputes: Binding arbitration under the rules of the American Arbitration Association.
• Governing law: State of incorporation of AWTC Technology LLC.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email at least 30 days before taking effect. Continued use after the effective date constitutes acceptance.

16. Contact

• General: [email protected]
• INGAVRA Voice Support: [email protected]
• Billing: [email protected]
• Legal/Privacy: [email protected]

AWTC Technology LLC
United States